Panels and Decisions Updates
Families shared concerns about delays, uncertainty around EOTAS personal budgets and funding arrangements, and confusion about the Complex Cases Panel (CCP) process.
OxPCF shared:
OxPCF fed back concerns around communication, transparency and consistency within EOTAS and personal budget processes, including the impact uncertainty and delays can have on families. Parent carers told us they were not always clear where cases sat within the process, who was responsible for actions or when updates would be provided. We also shared that families would welcome clearer information about how the complex case panel works, including expected timescales, decision-making processes and communication arrangements.
Oxfordshire County Council (OCC) have confirmed that Complex Case Panel (CCP) continues to meet fortnightly and that there is not currently a backlog of cases waiting at panel level. They have advised that recent changes relate to improvements made to internal systems which are intended to streamline processes and have not affected the frequency of meetings or decision making.
OCC have acknowledged concerns around communication, clarity and delays experienced by some families and have confirmed that a review of current EOTAS packages and funding arrangements for 2026–27 is being undertaken to ensure there is clarity around current provision and funding agreements.
Families are also encouraged to use the SEND communication and escalation process where concerns are not being resolved or responses are delayed:
​
OxPCF, SENDIASS and Experts by Experience are also currently working alongside OCC to develop parent carer guidance around EOTAS, communication pathways and escalation processes. It is hoped this guidance will help families better understand processes, expectations and routes for raising concerns, and will be available in the near future.