Your Voice

Share your feedback with us

We know that sharing your family’s experiences can take time and emotional energy. We are incredibly grateful to every parent carer who chooses to tell us what is happening—whether something has worked well, you have faced a challenge or you simply feel that something needs to change.

Your feedback helps us understand the experiences of children, young people and their families across Oxfordshire. It enables us to represent parent carers’ voices in conversations with education, health and social care services.

Every experience matters, and every contribution helps us build a clearer picture of what SEND families need.

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Choose how you would like to share

Please use whichever option feels easiest and most comfortable for you:

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• Complete our online feedback form
  Our form is a quick and simple way to tell us about your experiences. You can share as much or as little as you feel comfortable with.
  Complete our online feedback form

• Send us an email
  You can email us at feedback@oxpcf.org.uk.

• Send us a WhatsApp message or voice note
  We understand that it is not always easy or convenient to write everything down. You are welcome to send us a WhatsApp message or voice note on 07394 735666.

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You can also talk to us at SEND Connect sessions, listening events and other community events, or share your views through our surveys.

However you choose to contact us, thank you. We genuinely appreciate you trusting us with your experiences.

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What happens to your feedback?

We understand that families want to know what happens after they share their experiences. Your feedback does not simply disappear into an inbox.

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This diagram shows how feedback moves from parent carers to OxPCF and into the Local Area Partnership.

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1. We listen

Every piece of feedback is read and recorded. Your experiences help us understand what families are facing in their everyday lives, as well as what is working well.

We treat your feedback sensitively. When we raise issues in meetings, we anonymise what families have told us unless you have clearly given us permission to share your identity.

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2. We look for themes

Each family’s experience is important. By looking across all the feedback we receive, we can also identify recurring themes and concerns affecting several families.

These themes help us demonstrate where there may be a wider issue within the SEND system and where change may be needed.

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3. We make sure your voices are heard

OxPCF representatives attend and contribute to more than 60 meetings and workstreams across Oxfordshire’s Local Area Partnership.

We take the themes shared by parent carers to the appropriate education, health and social care services. We may ask questions, request clarification or evidence, challenge current practice, seek updates and escalate concerns when needed.

Your feedback directly shapes these conversations.

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4. We follow up

After raising an issue, we continue to ask questions and seek updates.

OxPCF does not run services or make operational decisions, so progress often depends on partner organisations investigating concerns and agreeing what action to take. Some issues can be addressed quickly, while others involve several services or formal processes and take longer.

We know waiting for change can be frustrating, particularly when an issue is affecting your family’s daily life. If you have not seen a public update, this does not mean the issue has been forgotten. Work may still be taking place or we may be waiting for confirmed information before sharing it.

Read our full blog: What Happens to Your Feedback?

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What you can expect from us

We receive a high volume of feedback and, although we would like to, we may not always be able to reply personally to every message. Please be assured that all feedback is read, recorded and used to inform our work.

Sometimes we may contact you for more information if it would help us understand an issue or wider theme.

Our role is to represent parent carers and work towards improvements across the SEND system. We cannot investigate individual complaints, manage individual cases or directly change decisions made by services. Where possible, we may be able to signpost you to an organisation that can offer individual advice or support.

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Thank you

Thank you for taking the time to share your experiences with us. We recognise that speaking about the challenges your family faces is not always easy.

Your openness, time and trust help us ensure that parent carer voices are heard. Together, those voices help shape conversations and advocate for better SEND services across Oxfordshire.