Meet the Updated SEND Casework Team – July 2025

We’re sharing the updated EHCP Casework Team structure from Oxfordshire County Council to help families and professionals better understand who’s who in the SEND service. We know how important it is to know the people working behind the scenes to support your child’s Education, Health and Care Plan (EHCP), so we hope this update brings clarity and transparency.

The updated structure, dated July 2025, outlines the key contacts across the county, including:

• Deb Smit, Assistant Director, SEND and Inclusion

• Nick Field, SEND Operations Manager (Casework Service)

  
  

• Lead Officers:

  • Kay Thomas – Secondary & Post-16 (Years 7–25)

  • Bex Smith (covering) – Early Years & Primary (Years -1 to 6)

  • Alex Potts – Tribunals, Resolutions & Compliance

  
  

Senior Officers and Casework Teams by Area:

Each area of Oxfordshire (Central, North, and South) has dedicated Senior Officers, Casework Officers, and Assistant Officers, supported by Assessment and Finance teams. You can now see at a glance:

• Who is responsible for your area

• Where vacancies currently exist

• Named officers covering interim roles or maternity leave

• Specialist roles such as Early Years & Primary, Secondary & Post-16, and Tribunal support

The full team structure also includes Assessment Officers, Case Coordinators, Business Officers and more – reflecting the size and complexity of the team managing EHCPs across the county.

🔗 View the full team structure chart below:

EHCPCaseworkTeamStructureChartJuly2025.pdf

Download PDF • 164KB

Accessible Version Now Available

We know that the image shared by OCC is difficult to read for some people. To support accessibility, we’ve created a large print, text-based version of the EHCP Casework Team structure that can be downloaded directly:

EHCP_Casework_Team_Large_Print_July2025.pdf

Download PDF • 4KB

This version lists key roles and staff names in a clear, readable format, especially helpful for screen readers or anyone who finds diagrams hard to navigate.

Coming Up: Communication Pledge

Following the EHCP Casework Team Listening Event held earlier this year, Oxfordshire County Council has drafted a new Communication Pledge to address key concerns raised by families. This pledge sets out the standards you can expect when engaging with the EHCP Casework team.

We hope to be able to share the final version with you in the autumn term.

Why This Matters

Many families have told us they find it hard to know who to contact or what roles different staff members play. By sharing this structure, we hope to this will reduce delays and confusion when contacting the SEND team.

We know team structures can change, so we’ll aim to share updates as they become available. If you notice an error or have a question about this chart, do let us know – we’re here to represent your voice.

Thank you as always for staying connected.

OxPCF (Oxfordshire Parent Carer Forum