SEND Connect: SEND Home-to-School and College Travel – Parent Carer Questions, Answers and Next Steps
Updated 26 September 2026
On Wednesday 16 September 2026, Oxfordshire Parent Carers Forum (OxPCF) hosted an online SEND Connect session with representatives from Oxfordshire County Council (OCC) to discuss SEND home-to-school and college travel.
We were joined by:
Alexandra O’Hanlon, Head of Fleet & Transport Services, Supported Travel, Property & Assets, Resources Directorate, Oxfordshire County Council
Jaswinder Didially, Assistant Director – Schools and Settings (Sufficiency), Children, Education and Families, Oxfordshire County Council
Teresa Goodgame, Interim Service Manager – School Admissions and Transport, Oxfordshire County Council
Cllr Sean Gaul, Cabinet Member for Children and Young People, Oxfordshire County Council
Together, they presented an overview of the Supported Travel process, the issues experienced at the start of the academic year and the changes OCC is making, before responding to questions from parent carers.
Update – 26 September 2026
Following the session, OxPCF committed to following up the questions that could not be fully answered on the day and sharing the responses with parent carers.
OCC has now provided responses to the outstanding questions, and we have updated this blog to include them.
To make it clear which information has come directly from OCC, their written responses are included below as provided to OxPCF and have not been edited or rewritten by us.
This gives families further information about current outstanding arrangements, continuing travellers, interim Personal Travel Budgets and reimbursement, Post-16 travel, Travel Information Forms, providers, appeals and the wider improvement and lessons-learned work.
As this remains an evolving picture, there are some areas where further information would still be helpful. We will continue to work constructively with OCC and share further updates where these are useful for families.
Background
The session followed a difficult start to the 2026/27 academic year for a number of families. Parent carers had contacted us about children and young people whose travel was not in place, arrangements that were unsuitable or had unexpectedly changed, difficulties getting responses from OCC, Personal Travel Budgets (PTBs), Post-16 travel and other concerns.
Ahead of the session, 256 parent carers responded to our SEND Home-to-School/College Travel Survey. We identified 15 recurring issues and shared these with OCC. We also used the feedback, alongside information provided by OCC, to produce a practical troubleshooting guide for families.
Representatives from OCC joined the session to explain the Supported Travel process, what had happened at the start of the academic year and some of the improvements being made. Cllr Sean Gaul, Cabinet Member for Children and Young People, also joined the discussion.
The first part of the session was a presentation from OCC, followed by around an hour of questions and discussion.
This blog brings together the key information from the presentation, verbal Q&A and meeting chat, together with OCC’s subsequent written responses. Similar questions have been grouped together and individual cases and identifying information have been removed.
How the Supported Travel process should work
OCC began by explaining the journey from a child or young person’s education placement being agreed through to travel eligibility, assessment and, where appropriate, a travel arrangement being put in place.
Eligibility and travel assessment
OCC explained that education placement and eligibility for council-funded travel are separate decisions.
Once a school or other education placement has been agreed, eligibility for supported travel is considered by OCC’s eligibility team.
Eligibility may be assessed or reassessed when a child or young person first enters the system, a new placement is agreed, there is a change of home address, at a significant transition or phase transfer, or when a young person moves into Post-16 education.
For children and young people with an EHCP, OCC explained that a travel request will usually be raised following confirmation of the placement and passed to the eligibility team for consideration.
Eligibility is considered against OCC’s Home to School Travel policy. Depending on individual circumstances, this can include factors such as:
home address and education setting;
distance between home and the setting;
whether there is a safe walking route;
special educational needs;
mobility or medical needs; and
other relevant individual circumstances.
If travel is agreed, the process moves to assessing and arranging appropriate travel. If eligibility is refused, families should receive information about the decision and appeals process.
Travel Information Form (TIF)
OCC explained that providing additional information about a child or young person’s travel needs is not entirely new. The previous Extra Information Form has now been replaced by a more detailed Travel Information Form (TIF).
The TIF can gather information about:
health and medical needs;
mobility and equipment;
communication;
sensory needs;
behaviour;
safeguarding considerations;
individual support needs; and
the days on which travel is required.
OCC said the intention is to identify individual needs and risks earlier so that an appropriate travel arrangement can be considered from the outset.
OCC also confirmed that highlighting the TIF and travel process earlier, including around EHCP annual reviews and transition planning, is one of the changes it intends to take forward.
Deciding what travel support is appropriate
Once the necessary information has been received, OCC carries out a travel assessment.
OCC explained that there is not one form of supported travel that is appropriate for every child or young person. Options considered can include:
Independent Travel Training;
a Personal Travel Budget;
OCC’s internal fleet; or
externally commissioned transport, such as a taxi or bus.
The assessment considers the child or young person’s individual circumstances and what would provide safe and suitable travel. Where shared transport is being considered, OCC also considers whether children and young people can appropriately travel together.
Personal Travel Budgets and interim support
OCC explained that Personal Travel Budgets (PTBs) have replaced the previous Direct Travel Payment model and are intended to give families greater flexibility to make suitable arrangements themselves where this is appropriate.
OCC is also using interim PTBs in some circumstances where permanent travel is not yet in place.
During the session, OCC acknowledged that an initial amount offered may not always cover the actual cost of the travel a family needs to arrange. Families can provide evidence of the actual cost, such as a taxi quote, and ask OCC to review the amount offered.
OCC also explained that an interim arrangement may sometimes be offered for a period such as up to half term while permanent transport is being organised.
How commissioned transport is arranged
Where a taxi, bus or other commissioned arrangement is assessed as appropriate, OCC explained that a Transport Coordinator considers what is needed.
This can include:
the type of vehicle;
driver and Passenger Assistant requirements;
accessibility and equipment;
the child or young person’s individual needs;
whether shared travel is appropriate;
geographical routes; and
whether OCC’s internal fleet or an external provider should be used.
Where an external provider is required, the journey may then need to go through OCC’s procurement process before a contract is awarded and the arrangement confirmed.
The 30 June operational deadline
OCC explained that 30 June is an operational deadline intended to provide sufficient time for applications to be processed and travel to be arranged before the beginning of the new academic year.
Different arrangements take different lengths of time to establish, particularly where externally commissioned transport needs to go through assessment and procurement.
OCC said this is why they cannot guarantee that applications received after the deadline will have permanent travel in place for the beginning of term.
However, parent carers highlighted that an application being recorded after 30 June does not necessarily mean a family could have applied earlier. Examples included placements not being agreed until after the deadline, EHCP processes not being completed and Post-16 timetables not yet being available.
OCC acknowledged that families cannot provide information they do not yet have and said they are working more closely with colleagues across Children’s Services to identify these situations and offer interim Personal Travel Budgets where placements were confirmed after 30 June.
Post-16 travel
OCC explained that they need confirmation of the days a young person will attend their education setting before permanent travel arrangements can be finalised.
A particular difficulty this year has been that some college timetables were not available until close to, or after, the start of term. Parent carers highlighted that the timing of college timetables is outside families’ control.
OCC clarified that Post-16 applications were not considered late where timetables were unavailable. However, permanent travel arrangements could not be finalised until attendance days were confirmed.
OCC also began contacting some families individually to confirm attendance days rather than relying solely on formal timetables.
Changes OCC said they are making
OCC described a number of changes intended to improve the Supported Travel service.
These included:
starting planning earlier. Historically, the review of travel arrangements for around 8,500 families has begun in May. OCC said that beginning this process from January will provide more time to review and process arrangements, with the aim of families knowing their travel arrangements for the 2027/28 academic year earlier;
introducing named Transport Coordinators and clearer points of contact;
closer working between SEND, eligibility and Supported Travel;
identifying new placements and priority cases earlier;
greater use of contract-extension options where an existing arrangement is working appropriately;
clearer and more regular communication with families;
considering interim arrangements sooner where permanent travel will not be ready; and
continuing its wider three-year Supported Travel Improvement Programme.
Parent carers welcomed some of these proposed changes, particularly earlier planning. The discussion also provided an opportunity for families to share where their experience this September had differed from the intended process.
Parent Carer Questions & OCC Responses
Following SEND Connect, we sent OCC a series of follow-up questions based on the questions and experiences parent carers had shared with us.
The OCC responses below are reproduced as provided to OxPCF.
Current outstanding travel arrangements
1. Can OCC provide a clearer explanation of what went wrong this September, including why some continuing travellers and families who applied by the requested deadline were left without permanent travel arrangements?
OCC response
The position this September resulted from a combination of high demand, Travel Information Forms received after the deadline, placement decisions confirmed after the travel deadline, Post-16 timetables received close to the start of term, and some historic data or system issues. Home to school travel is the final stage of a wider process, and arrangements can only be confirmed once a placement has been agreed, eligibility has been determined, a travel information form completed and submitted and the child or young person’s travel needs have been assessed.
Some continuing arrangements did not carry forward because of residual data migration issues where eligibility had ended prematurely, meaning those children did not appear correctly on the Supported Travel system. As a result, we are carrying out additional checks and working closely with schools to identify any pupils whose transport arrangements may have ended in error.
While we do not expect a large number of children and young people to be affected, we recognise the importance of reliable transport arrangements and the impact that any disruption can have on families. Ensuring eligible pupils receive the support they need remains a priority.
We received 40 Year 11 to Year 12 transition requests for transport eligibility assessments between 1 July and 31 August. Through joint working, it was identified that in some cases there was a processing delay where cases were not sent on for eligibility and Supported Travel arrangements until the end of August. These issues have been identified and are being addressed with relevant teams.
2. How many children and young people are currently still without their permanent travel arrangements, including those who applied on time but have been offered an interim PTB?
OCC response
As of 21 September 2026, 431 applicants were awaiting travel provision. This included 176 Post-16 learners, (now closer to 150), 200 children and young people with an EHCP, and 55 mainstream applicants. Within the EHCP figure, 188 were Travel Information Form applications after the deadline, with families having been advised of the deadline and the October half-term processing timescale. There were 12 on-time EHCP applications still requiring arrangements. Some cases also remain open where interim Personal Travel Budgets have been offered but are still being finalised, and these have not yet been removed from the overall figure because of the live nature of the volumes being processed each day.
3. When does OCC expect all outstanding permanent travel arrangements to be in place? We are particularly keen to clarify this for families who have been told OCC expects arrangements to be in place after half term, but have not been given a firm timescale.
OCC response
For Travel Information Forms, mainstream requests and Post-16 applications received by 31 August, we expect arrangements to be in place in readiness for pupils returning to school or college after the half-term break. “Expect” is used because some cases involve complex travel requirements, medical needs or other circumstances outside our control, which may take longer to resolve.
Outstanding enquiries and escalation
4. What is the current timescale for clearing the backlog of parent-carer emails and enquiries?
OCC response
We cannot give a definitive timescale at this stage. The service supports more than 10,000 people across transport eligibility, home to school travel and social care transport and receives over 200 emails each day as part of normal business as usual. There will therefore always be emails being reviewed, actioned and resolved.
Responses are currently taking longer because of the additional volume linked to home to school travel arrangements for the current academic year. As outstanding arrangements are resolved, the inbox continues to be triaged so urgent or unresolved cases can be identified and progressed.
It is also important to note that email volumes do not directly reflect the number of individual cases, as several emails may relate to the same child or young person, including from families, schools, providers and others copied into the correspondence. In some cases, this can result in 10 to 20 or more emails about a single case.
5. If a family has already contacted Supported Travel and has received no response, when and how should they escalate this, and who should they escalate it to?
OCC response
Families should avoid sending repeated emails unless their circumstances have changed or they have new information to provide, as duplicate emails can slow the team’s ability to progress cases.
Where a family has already contacted Supported Travel and still has an urgent unresolved issue, they should reply to the most recent email thread or contact the Supported Travel inbox, clearly setting out the child or young person’s full name, date of birth, school or setting, and the specific issue requiring action.
Urgent school enquiries should be sent by schools to SupportedTravelTransport@oxfordshire.gov.uk with the subject heading “Urgent School Enquiry – [name of school]”. Urgent cases are being triaged so that unresolved, priority or high-risk matters can be progressed appropriately.
However, if your enquiry relates to a child or young person who was previously travelling with Council-arranged transport and those arrangements have not continued, and you have not been advised of any change by Oxfordshire County Council, please let us know by emailing: SchoolTransportResponse@oxfordshire.gov.uk.
To help us identify and prioritise your enquiry, please include CONTINUING TRAVELLER - NO ARRANGEMENTS in the subject line of your email.
Please also provide the child or young person's full name, date of birth, home address, educational setting attended, and details of the transport provider and route number if known.
6. What is OCC doing to identify and support families who may be less able to repeatedly contact or chase the service?
OCC response
The service is strengthening triage and joint working with Children, Education and Families so priority cases can be identified proactively, rather than relying on families to make repeated contact. Confirmed placements agreed after the deadline are now being flagged earlier, enabling interim support to be considered as soon as possible.
Interim travel, PTBs and reimbursement
7. Where permanent transport is not yet available, what support will OCC put in place to ensure an eligible child or young person can continue to access their education?
OCC response
Families are being offered interim Personal Travel Budgets, or reimbursements. We have contacted families who have placements agreed with a PTB offer, inviting families to also let us know if that offer doesn’t meet their needs to supply evidence for a revised offer. We are currently also setting up a live link for reimbursement claim forms, this is being designed to be as easy as possible for our families without the need to send a further email. The link will be shared with families by the end of Thursday 24th September.
8. If an interim PTB does not cover the actual cost of alternative travel, can a family arrange a taxi before a revised PTB has been formally agreed? What evidence should they provide?
OCC response
We understand that families may feel frustrated when an interim PTB does not meet the actual cost of alternative travel, particularly where travel arrangements are not yet in place. However, because we are using public funds, we do need evidence of the additional cost before we can agree a revised payment. Families should reply to their original PTB offer email with details of the alternative travel required and evidence of the cost, such as a quote or receipt. We will then review this information and, where appropriate, issue a revised PTB offer.
9. What costs can families claim back where they have had to make their own arrangements because agreed transport was not available, including mileage or taxi costs? Is retrospective reimbursement available and what is the process?
OCC response
They can submit a reimbursement form for mileage or reimbursement form for bus pass/taxis which require receipts. A retrospective claim is available, please note this will be reviewed against attendance. As with the answer to question 17 we will shortly be sharing an electronic form for families to complete for reimbursement.
10. Will OCC consider any wider redress where families have experienced significant financial loss or children and young people have missed education because agreed transport was not in place?
OCC response
Where families have incurred additional travel costs because agreed transport was not available, the immediate route is for them to submit a reimbursement request with evidence, such as receipts, quotes or mileage information.
Requests will be reviewed against the circumstances of the case, including attendance and the travel support that was agreed or offered. Again, as above we will shortly be sharing a link for reimbursement claims. Any wider concerns about financial loss, missed education or service failure would need to be considered through the appropriate complaints or review route, based on the evidence and individual circumstances.
Applications, TIFs and Post-16
11. How will OCC address cases where families applied within the timescale available to them but have subsequently been recorded or described as having applied ‘late’, particularly where delays were outside the family's control?
OCC response
Applications received after the deadline because a school or college placement was agreed after the closing date are being treated as a priority, recognising that families could not have met the original deadline. These cases are being identified through joint working with Children, Education and Families, with confirmed placements now being flagged so that interim arrangements can be considered at the earliest point. They must still go through the standard assessment process, but interim travel support is being offered where appropriate while permanent arrangements are assessed and arranged.
12. Can OCC clarify why some continuing travellers were asked to complete a new Travel Information Form while others were not, and whether an outstanding TIF contributed to any continuing arrangements not being put in place?
OCC response
A Travel Information Form is required where updated information is needed to assess a child or young person’s travel needs, including health, safeguarding, risk assessment requirements, journey times, pick-up and drop-off arrangements, and whether shared travel is appropriate.
Continuing travellers may therefore have been asked to complete a new TIF where circumstances had changed, information needed updating, or arrangements were being reviewed or re-procured. Where a TIF was required, travel could not be arranged or confirmed until it had been received, so an outstanding TIF may have contributed to delay in some cases.
Where there were no changes and no requirement to complete a TIF, this should not have contributed to a delay. Any such cases will be reviewed individually to ensure an appropriate resolution is put in place and to identify whether there was a system or process issue.
13. What changes will be made for Post-16 travel next year, given that college timetables may not be available by the 30 June operational deadline?
OCC response
Post-16 travel planning will be included in the earlier planning approach for 2027/28, with work starting in January, around five to six months earlier than in previous years. This will allow existing arrangements to be reviewed before the main intake of new applications and reduce pressure on summer processing times when college timetables are released.
The service will also work earlier with education colleagues, schools, colleges and families to identify likely Post-16 requirements, while recognising that final timetables may still be needed before confirmed travel days can be arranged. Earlier planning, alongside dedicated relationship management, is intended to reduce the risk of late timetable information creating the same level of pressure next year.
Providers, existing arrangements and risk assessments
14. What should happen where OCC has told a family that transport has been arranged but the named provider says they do not have the contract or the child/young person on their route?
OCC response
The family or school should contact Supported Travel as soon as possible so the case can be checked against the live transport record, provider allocation and contract information. The team will need to confirm whether the arrangement has been awarded, whether the provider has accepted the route, and whether the child or young person has been included correctly. Where there is a mismatch, the case should be treated as an urgent operational issue so the provider position can be corrected or alternative interim support considered.
15. How and when will existing travel arrangements and risk assessments be reviewed using the more detailed information now being collected through the TIF?
OCC response
Not all existing arrangements will require a full review, particularly where travel is working well and there has been no change in the child or young person’s needs. However, where updated information is needed, the more detailed TIF will support a safer and more accurate assessment. This may include health needs, safeguarding considerations, risk assessment requirements, suitability of shared travel, journey times and pick-up or drop-off arrangements.
Dedicated transport coordinators will also contact families to introduce themselves and ask how current arrangements are working, recognising that every child and young person is different. Where families feel an arrangement is not meeting their child’s needs, or where circumstances have changed, parents and carers should let the service know so this can be considered.
For 2027/28, planning will begin in January so existing arrangements can be checked earlier and separately from the main intake of new applications, reducing the need to consider all arrangements within a compressed summer period.
Appeals
16. What are the expected timescales and stages for a Supported Travel eligibility appeal, and what interim support is available while an appeal is being considered?
OCC response
Parents and carers who disagree with a Home to School Transport eligibility decision have access to a two-stage appeal process.
Stage 1 is a review by a senior officer. Parents have 20 working days from the date of the original travel decision to submit an appeal, setting out why they believe the decision should be reconsidered and providing any supporting evidence. The Council will normally provide a written outcome within 20 working days of receiving the appeal and all supporting information. In some complex cases this may take longer, for example, if an assessment of the walking route is required.
If the parent remains dissatisfied, they may progress to Stage 2, an independent review. Requests for a Stage 2 appeal must be submitted within 20 working days of receiving the Stage 1 decision. An Independent Appeal Panel will consider written and verbal representations from both the family and the Council. The Stage 2 appeal will normally be heard within 40 working days of the request being received, with the outcome issued in writing within 5 working days of the panel meeting.
Following completion of the Council's appeal process, families may raise concerns with the Local Government and Social Care Ombudsman if they believe there has been a procedural fault or irregularity in the way the appeal was handled.
Interim Support During an Appeal
Submitting an appeal does not automatically create an entitlement to travel assistance or guarantee that existing transport will continue. In most cases, the original eligibility decision remains in place whilst the appeal is being considered, and parents and carers are required to ensure that their child or young person can access their education.
Review and learning
17. Can you provide further information about the Cabinet-level lessons-learned work and the Scrutiny deep dive discussed during the session, including the scope and leadership of each, expected timescales, whether findings and recommendations will be published, how parent-carer evidence will be included, and how resulting actions and improvements will be monitored?
OCC response
The immediate focus is on resolving current affected families and stabilising outstanding arrangements. Learning from this period is also being fed into the final year of the three-year Supported Travel Improvement Programme. The improvement work is focused on earlier planning, clearer communication, dedicated relationship management for families and schools, stronger joint working with Children, Education and Families, and more stable arrangements for future academic years. Further details on the scope, leadership, timescales and reporting arrangements for any Cabinet-level lessons-learned work or Scrutiny deep dive will need to be confirmed through the relevant governance route.
Further update from Cllr Sean Gaul
Since we sent the questions above to OCC, Cllr Sean Gaul has provided OxPCF with some further information about the Cabinet lessons-learned work.
Cllr Gaul has confirmed that he considers himself the lead for the Cabinet lessons-learned exercise and intends to work with OxPCF as part of this. He said the aim is to establish reliable answers about what happened and use those findings to shape effective recommendations that can make a meaningful difference as future academic years are planned.
He expects discussions to begin at the end of September, with the work likely to take several weeks to complete.
Cllr Gaul has also clarified that the Scrutiny deep dive is separate from the Cabinet lessons-learned exercise. He does not have influence over the Scrutiny work but expects to be sighted on it and is interested in where its recommendations may align with or differ from those arising from the Cabinet exercise.
He has confirmed that he is happy for work produced through the Cabinet exercise to be shared with OxPCF so that we can make this available to parent carers.
Cllr Gaul has also requested that OxPCF provide recommendations to Cabinet, drawing on the feedback parent carers have shared with us, the findings from our Supported Travel survey, our SEND Connect session and the wider work we have been undertaking around Supported Travel. We welcome the opportunity to contribute in this way.
Over the coming weeks, we will bring together the evidence we have gathered to identify the key themes and develop recommendations based on what parent carers have told us and the issues identified through our work.
This means the experiences families have shared with us will help inform not only the understanding of what happened this September, but also recommendations for practical improvements for future academic years.
Areas we will continue to follow up
We appreciate OCC taking the time to provide responses to all 17 of the questions we sent following SEND Connect. The responses provide considerably more information for families and greater clarity about a number of the issues raised during the session.
As the situation continues to develop, there are some areas where further information would still be helpful for families. These include:
expected response times for urgent or escalated parent-carer enquiries;
practical guidance for families where an interim PTB does not cover the cost of travel and they cannot afford to fund the difference while a revised amount is considered;
the reimbursement process and expected timescales;
the outcome of the additional checks being carried out for continuing travellers;
how proactive identification of priority cases will work in practice;
whether families could have greater visibility of where their application is within the process; and
further information about the Cabinet lessons-learned work and Scrutiny deep dive as these develop.
We will continue to discuss these areas with OCC and share further information where this is helpful for families.
What parent carers told us
Although individual circumstances varied, several themes came through very strongly during the SEND Connect online session and through the feedback families have shared with us.
Parent carers described:
children and young people missing education because travel was unavailable;
continuing arrangements unexpectedly stopping;
significant difficulty getting responses or updates;
families repeatedly providing information;
uncertainty about whether applications, TIFs or timetables had been received;
providers and families appearing to hold different information;
substantial taxi and travel costs;
parents taking leave, reducing working hours or being unable to work;
significant amounts of time being spent transporting children themselves;
disruption to routines;
increased anxiety and distress for some children and young people;
difficulty planning because families had no indication of how long interim arrangements would last;
frustration about being described as late where families believed they had completed everything required; and
concern for families who may not have the capacity or confidence to continually chase services.
One of the clearest messages was that families need to know not only how the Supported Travel process is intended to work, but:
What is happening with my child or young person’s travel now, what happens next, and when can we expect it to be resolved?
OxPCF reflections and next steps
We would like to thank everyone who joined SEND Connect, asked questions and shared their experiences, and colleagues at OCC for taking the time both during the session and afterwards to respond to the questions raised.
The additional information provided since SEND Connect gives us a clearer picture of some of the factors that contributed to the difficulties experienced at the beginning of this academic year.
In particular, we now have further information about some continuing travellers affected by residual data migration issues, processing delays affecting some Year 11 to Year 12 transition cases, outstanding arrangements, interim support, Post-16 travel and the changes OCC is making for future years.
We welcome the additional checks OCC is carrying out and a number of the improvements being taken forward, including:
earlier planning;
named points of contact;
closer working between teams;
proactive identification of priority cases;
improved communication;
reviewing existing arrangements earlier; and
earlier consideration of interim support.
We also welcome Cllr Sean Gaul’s commitment to lead the Cabinet lessons-learned work and his request for OxPCF to develop recommendations for Cabinet based on the evidence and experiences parent carers have shared with us.
There are understandably still families waiting for permanent arrangements or dealing with the impact of difficulties experienced at the start of term. Our role will therefore be to continue listening to families, sharing emerging themes with OCC and working constructively with the Council as the immediate issues are resolved and longer-term improvements are developed.
Communication remains particularly important. Families need to understand what is happening with their individual arrangements, what happens next and when they can expect further information.
OxPCF will continue to:
gather feedback from parent carers;
monitor how outstanding arrangements are being resolved;
raise recurring themes with OCC and through our wider work with the Oxfordshire Local Area Partnership;
continue conversations where further practical information would help families;
bring together parent-carer feedback, our survey findings, SEND Connect feedback and our wider evidence to develop recommendations for Cabinet, as requested by Cllr Gaul;
contribute parent-carer evidence to the wider lessons-learned work;
ask for updated figures and timescales;
share practical information with families as it becomes available; and
ensure the impact on children, young people and their families remains central to discussions about improvement.
We also want to hear where arrangements have been resolved or communication has improved. This is equally important in helping us understand what is changing and whether improvements are being felt by families across Oxfordshire.
Stay Connected & Share Your Voice
While OxPCF isn’t able to resolve individual Supported Travel cases, we really value families sharing their experiences with us. This helps us understand what is working well, where challenges remain and the recurring issues we need to raise with the people responsible.
Website: www.oxpcf.org.ukEmail: info@oxpcf.org.uk
Share your feedback with us: feedback@oxpcf.org.uk
Message or send us a voice note: 07394 735666
Join our mailing list: https://tinyurl.com/OxPCFMailing
SEND Connect newsletters: https://tinyurl.com/SENDConnectNewsletters
Online peer-support group: https://facebook.com/groups/oxsendroom
Community WhatsApp group: https://chat.whatsapp.com/BRH9Knm8fuNBIFY1OhrZIE
Please continue to share your experiences with us – both where problems remain and where things are improving.
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