In January, we launched a survey to understand parent and young people's experiences of CAMHS in Oxfordshire. The survey was open for 6 weeks and we had 606 responses in total. 471 responses were from parents/parent carers, 92 from professionals and the remainder were from young people who themselves had accessed CAMHS. The report is now published and available for download. The key feedback from those that responded were:
Communication is an issue for those who refer to or attempt to access the CAMHS service. Throughout the process from referral to discharge there seems to be a mismatch between user expectations of acceptable levels of communication and that received.
Waiting times appear to be having a significant impact on young people, parents and schools with more than half waiting over 16 weeks and a significant proportion waiting for over 2 years for an initial appointment.
Over half of those responding rated their overall experience as poor with nearly half indicating they would not recommend the service to family and friends.
Many respondents supported the valuable work undertaken by the staff of CAMHS and recognise that many of the difficulties arise from the service being underfunded.
We have shared this feedback with Oxford Health NHS Foundation and Oxfordshire Clinical Commissioning Group and are working with them to review the results of the survey in more detail. We will update our website with further progress as it happens. Click on the link below to download the report